FAQ

General faqs

Who can place orders on this website?

Only schools or educational institutions participating in SOF Olympiads can place orders for Olympiad books in bulk quantities. We do not accept retail customer orders. Please note that Retail customer orders will not be dispatched. Individual students can visit www.mtg.in for placing order.

What are the benefits of placing order through website over placing order through order form received with SOF Prospectus?

There are many benefits while placing order through website over sending physical forms/scanned forms through post/courier/email.
Online Order Orders sent through post/courier/email
1 After placing order, immediately you will get order confirmation number. You won’t get confirmed status whether the email / post is delivered. You need to track with head office or courier team.
2 Order Number is the unique number associated with your order and hence you get a reference number to get the solution for your query on immediate basis. Unique order number will be assigned after the order form is received at head office and manual order is created in the system. Hence the query resolution will take time.
3 This is fast and efficient. You will get all details about order, processing, dispatch and consignment number as per timeline This process may get delayed as the offline ordering need manual processing of orders
4 You will get what you ordered. There is no manual processing involved hence order punching error is zero. Manual order punching is involved hence, there may occur order punching errors
5 It is fast and efficient. Dedicated email and mobile/WhatsApp number is available for query resolution A little slow as manual processes involved. Queries will be transferred through landline numbers.

What is the minimum order quantity?

Schools need to place minimum of 10 books order on the website. Website will not allow to place order less than 10 books.

Is shipping free?

Yes, shipping is free for schools on this website especially designed for SOF registered schools.

Can I cancel or modify my order?

Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before submitting it.

How will I know if my order has been confirmed?

You will receive an email and SMS confirming your order once it has been placed with successful transaction. You will get an order confirmation number.

How long will it take for my order to arrive?

Order usually processed in 24-48 working hours. Orders are typically delivered within 5-7 business days. It may take time for extreme location or non-service areas or when logistic partner is India Post. Sometime, if some books are out of stock for the time being, order processing may take longer than 48 hours.

What do I do if I have a problem with my order?

If you have any issues with your order, please contact our dedicated customer service phone number or email address provided on the website. https://schools.mtg.in/contact/ Whatspp/mobile – 8800012972 (9 am to 5.30 pm Monday – Saturday) Email id – olympiadbooks@mtg.in

Can I return or exchange my order?

We do not accept returns or exchanges on orders placed on this website, unless the books are damaged during shipping.

What if I need to place an order for more than 100 books?

This website is meant for bulk quantity ordering. Hence you can easily place order for more than 100 books.

What is the status of my order?

Books usually dispatched in 24-48 hrs, after dispatch tracking details will be visible over the email and registered mobile number. Email will include the shipping partner name, consignment number, date of dispatch, and tracking URL. You may check on the shipping company portal accordingly.

Payment and order related faqs

Can I make payment after I receive my order?

We do not provide cash on delivery or process order on credits through this website. Only pre-paid (payment in advance) order will be processed.

What if I make payment and I don’t receive my order?

MTG Learning Media is a 41 years old National Level Publisher. We are the official academic partner of Science Olympiad Foundation serving to 50,000+ schools and institutions. Crores of students are already benefitted through MTG books. We take utmost care that you receive your order on time. However, we have a dedicated support team to help you assisting at every step till you receive your order. You may reach out to us on the contact details given on the website.

What payment methods are available?

We accept payments via credit card, debit card, net banking, and UPI through Razorpay payment gateway. We do accept NEFT/RTGS. In this process, you place order online and share the NEFT/RTGS number as payment details during checkout process. This process will take 24 hours for payment confirmation and after confirmation the order goes for processing.

What to do if my payment is deducted from the account but order confirmation is still Pending?

You are requested to wait for 1-2 hours as sometimes orders get registered on the website with some unavoidable delay. If you do not get any confirmation even after an hour or so, please feel free to contact us. Your order may have been put on hold/abandoned state due to some internet connectivity issue during processing.

Any Discount or Coupons available on the Purchase of bulk orders?

This website is exclusively for SOF workbook orders & prices are already discounted. No further discount is available.